Return & Refund Policy

Return & Refund Policy

Last updated: June 2026

✅ 7-Day Easy Returns

We want you to be 100% satisfied with your purchase. If you're not happy, we'll make it right!

1. Return Eligibility

You can return a product within 7 days of delivery if:

  • The product is damaged or defective
  • You received the wrong item
  • The product is not as described
  • The product is unused and in original packaging

2. Non-Returnable Items

  • Items that have been used or damaged by the customer
  • Products without original packaging
  • Items returned after 7 days of delivery
  • Perishable goods or personal hygiene products (once opened)

3. How to Return

1️⃣
Contact Us
WhatsApp us at +91 8086599286 or email ecomzie.in@gmail.com within 7 days of delivery.
2️⃣
Share Photos
Send us photos of the product and packaging to help us process your return quickly.
3️⃣
Ship the Product
We'll arrange a pickup or guide you to ship the product back to us.
4️⃣
Get Refund
Once we receive and inspect the product, your refund will be processed within 5-7 business days.

4. Refund Methods

  • Original payment method — Credit/Debit card, UPI, Net Banking
  • Bank transfer — Within 5-7 business days
  • Store credit — Instant, can be used for next purchase

5. Shipping Charges

If the return is due to our error (wrong/damaged item), we will bear the return shipping cost. For other returns, the customer will bear the shipping charges.

6. Contact Us

For any return or refund queries, contact us:

We value your trust! 💙

ECOMZIE — Your satisfaction is our priority.